We do not refund orders if the item is as requested.
Returns are accepted within 30 days of receipt if, and only if, the item is defective upon receipt.
Installation must be carried out by a professional with an invoice and date.
We do not accept exchanges or cancellations:
When ordering parts and various materials, it is therefore not possible to cancel your order.
However, please do not hesitate to contact us if you have any problems with your order.
Items lose all warranties if they are not installed by a professional.
Product installation can be carried out by yourself or by an unqualified third party. However, please note that this voids all warranties.
For any refund or compensation, please provide us with the installation invoice.
The following items cannot be returned or exchanged:
Due to the nature of these items, unless they arrive damaged or defective, we cannot accept returns for:
Custom or personalized orders
Return Conditions
Return shipping costs are our responsibility. If the returned item is not in its original condition, any loss of value is the buyer's responsibility.
If you have completed all these steps and still have not received your refund, contact us at the following address:
info@ntechperf.com
Sale or Promotional Items (if applicable)
Only regular-priced items are refundable. Unfortunately, sale or promotional items are not.
Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, please email us at assistance.ntech@gmail.com
and send your item to: 113 rue de Richwiller, Kingersheim, 68260, France.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you'll receive a gift credit equal to the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give to you later, we will send the refund to them, so they will know you returned their gift.
Shipping
To return your product, you should mail it to the following address: 113 rue de Richwiller, Kingersheim, 68260, France.
RETURN METHOD:
Your option for sending your return: In-store
HOW CAN YOU GET YOUR RETURN LABEL?
Defective Product -
Download and print
Customer Remorse -
Customer Responsibility
OUR RETURN OR REFUND COSTS FROM FRANCE
Damages and Problems (Defective Products)
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so we can assess and resolve the issue. For our defective products, returns are completely free. This means your shipping fee is €0.00 and the restocking fee is €0.00.
For Your Responsibility (Customer Remorse)
Please inspect your order upon receipt and contact us immediately if you no longer need the item you purchased in error or if the wrong product is available so we can assess and resolve the issue. For your remorse products, you will be responsible for a certain amount of return shipping costs. You will be responsible for the actual return shipping costs. The restocking fee is €0.00.
Unfortunately, we cannot accept returns of gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you own and, once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If your request is approved, you will be automatically refunded to your original payment method within 15 business days. Please keep in mind that it may also take some time for your bank or credit card company to process and issue your refund.
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